Retail Sales Consultant

Job Summary:

The Retail Sales Consultant plays a dynamic role in helping customers find the right products while maximizing sales opportunities. A Retail Sales Consultant provides personalized product recommendations, demonstrates features, and assists with purchases. The Retail Sales Consultant focuses on delivering exceptional customer experiences through professional service and expert product knowledge.

A successful Retail Sales Consultant is persuasive, confident, and driven to achieve sales goals. The Retail Sales Consultant also collaborates with store teams to maintain displays, track sales performance, and contribute to overall business growth.

Key Responsibilities:

• Engage customers as a Retail Sales Consultant to identify their needs.

• Demonstrate and recommend products to increase sales.

• Process transactions accurately and efficiently.

• Maintain an organized and visually appealing sales floor.

• Achieve individual and team sales targets.

• Provide after-sales support and handle returns.

• Stay updated on promotions and new product launches.

• Support fellow Retail Sales Consultants in team initiatives.

Requirements And Qualifications:

• High school diploma or equivalent.

• Experience as a Retail Sales Consultant or retail professional preferred.

• Strong communication, negotiation, and interpersonal skills.

• Customer-focused attitude with a sales-driven mindset.

• Ability to work flexible hours, including weekends.

• Basic computer and POS system knowledge.

• Positive attitude and professional demeanor.

About US

The TJX Companies, Inc., a Fortune 100 company, is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our mission is to deliver great value to customers every day. We do this by offering a rapidly changing assortment of quality, fashionable, brand name, and designer merchandise at prices generally 20% to 60% below full-price retailers' regular prices on comparable merchandise. We operate over 5,000 stores across nine countries, including TJ Maxx, Marshalls, HomeGoods, Homesense, and Sierra, in the U.S.; Winners, HomeSense, and Marshalls in Canada; TK Maxx and Homesense in Europe, and TK Maxx in Australia. We also operate e-commerce sites for TJ Maxx, Marshalls, and Sierra in the U.S. and three sites for TK Maxx in Europe. Our value mission extends to our corporate responsibility efforts, which are focused on supporting our Associates, giving back in the communities we serve, the environment, and operating responsibly.

Q: How does the Retail Sales Consultant interact with customers to facilitate sales?

A: The consultant must engage customers to identify their needs. They provide personalized product recommendations, demonstrate features, and assist with purchases.

Q: What soft skills and professional attributes are essential for a successful Retail Sales Consultant?

A: Essential skills include strong communication, negotiation, and interpersonal skills. The consultant must also possess a positive attitude and professional demeanor, and be persuasive, confident, and driven.

Q: What is the Retail Sales Consultant’s responsibility regarding product knowledge and promotions?

A: Consultants are expected to use expert product knowledge. They must stay updated on promotions and new product launches and demonstrate and recommend products to increase sales.

Q: Does the Retail Sales Consultant handle customer issues after a sale is completed?

A: Yes. Responsibilities include providing after-sales support and handling returns.