Retail Sales Representative

Job Summary:

The Retail Sales Representative plays an essential role in providing outstanding customer service, maximizing sales opportunities, and maintaining a well-organized store environment. A Retail Sales Representative assists customers in finding products, provides product knowledge, processes transactions, and ensures every customer leaves satisfied. The Retail Sales Representative contributes directly to store sales performance and helps build lasting customer relationships.

An effective Retail Sales Representative demonstrates strong communication, sales, and multitasking skills. The Retail Sales Representative must stay updated on product information, promotions, and store policies to effectively assist customers and meet sales targets.

Key Responsibilities:

• Greet and assist customers as a Retail Sales Representative.

• Identify customer needs and recommend appropriate products.

• Process purchases, returns, and exchanges.

• Maintain attractive product displays and organized shelves.

• Meet or exceed daily, weekly, and monthly sales goals.

• Handle customer questions and concerns promptly.

• Support other Retail Sales Representatives in achieving team targets.

• Stay informed about promotions, discounts, and new arrivals.

Requirements And Qualifications:

• High school diploma or equivalent.

• Prior experience as a Retail Sales Representative or in customer service preferred.

• Excellent verbal and interpersonal communication skills.

• Strong sales and negotiation abilities.

• Ability to work flexible schedules, including weekends.

• Proficiency in POS systems and cash handling.

• Friendly, outgoing, and customer-focused attitude.

About US

The TJX Companies, Inc., a Fortune 100 company, is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our mission is to deliver great value to customers every day. We do this by offering a rapidly changing assortment of quality, fashionable, brand name, and designer merchandise at prices generally 20% to 60% below full-price retailers' regular prices on comparable merchandise. We operate over 5,000 stores across nine countries, including TJ Maxx, Marshalls, HomeGoods, Homesense, and Sierra, in the U.S.; Winners, HomeSense, and Marshalls in Canada; TK Maxx and Homesense in Europe, and TK Maxx in Australia. We also operate e-commerce sites for TJ Maxx, Marshalls, and Sierra in the U.S. and three sites for TK Maxx in Europe. Our value mission extends to our corporate responsibility efforts, which are focused on supporting our Associates, giving back in the communities we serve, the environment, and operating responsibly.

Q: What are the primary duties related to direct customer interaction?

A: Primary duties involve greet[ing] and assist[ing] customers, identifying customer needs, and recommend[ing] appropriate products. The representative must also handle customer questions and concerns promptly.

Q: How does the Retail Sales Representative contribute to the appearance of the sales floor?

A: The representative helps maintain the environment by ensuring a well-organized store environment. This includes maintain[ing] attractive product displays and organized shelves.

Q: What is required regarding product knowledge and staying informed about store updates?

A: An effective representative must stay updated on product information, promotions, and store policies. They must also stay informed about promotions, discounts, and new arrivals.

Q: What essential communication and soft skills are required for this position?

A: The position requires strong communication, sales, and multitasking skills, along with excellent verbal and interpersonal communication skills. They must also have a friendly, outgoing, and customer-focused attitude, and strong sales and negotiation abilities.