Cash Counter Executive

Job Summary:

The Cash Counter Executive is responsible for managing and processing all customer transactions accurately and efficiently. As a Cash Counter Executive, you will handle cash, card, and digital payments, maintain accurate financial records, and ensure a smooth checkout experience. The Cash Counter Executive is also accountable for balancing cash drawers, reconciling daily transactions, and providing excellent customer service.

A skilled Cash Counter Executive works quickly while maintaining attention to detail. The Cash Counter Executive ensures that all financial procedures are followed, discrepancies are reported promptly, and the cash counter remains organized. The Cash Counter Executive also supports the accounting and sales teams by maintaining accuracy and transparency in every transaction.

Key Responsibilities:

• Process customer payments efficiently as a Cash Counter Executive.

• Handle cash, card, and digital transactions with accuracy.

• Maintain accurate records of daily sales and balances.

• Issue receipts, refunds, and exchanges as needed.

• Manage the cash counter area, ensuring cleanliness and organization.

• Follow company policies and security guidelines.

• Assist with daily cash reconciliation and reporting.

• Deliver excellent customer service at the cash counter.

Requirements And Qualifications:

• High school diploma or equivalent.

• Proven experience as a Cash Counter Executive or cashier.

• Strong numerical and accounting skills.

• Excellent communication and customer service.

• Proficiency with POS systems and cash registers.

• Attention to detail and integrity in financial handling.

About US

The TJX Companies, Inc., a Fortune 100 company, is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our mission is to deliver great value to customers every day. We do this by offering a rapidly changing assortment of quality, fashionable, brand name, and designer merchandise at prices generally 20% to 60% below full-price retailers' regular prices on comparable merchandise. We operate over 5,000 stores across nine countries, including TJ Maxx, Marshalls, HomeGoods, Homesense, and Sierra, in the U.S.; Winners, HomeSense, and Marshalls in Canada; TK Maxx and Homesense in Europe, and TK Maxx in Australia. We also operate e-commerce sites for TJ Maxx, Marshalls, and Sierra in the U.S. and three sites for TK Maxx in Europe. Our value mission extends to our corporate responsibility efforts, which are focused on supporting our Associates, giving back in the communities we serve, the environment, and operating responsibly.

Frequently Asked Questions:

Q: What is the primary function and objective of the Cash Counter Executive?

A: The primary function of the Cash Counter Executive is to manage and process all customer transactions accurately and efficiently. The objective is to ensure a smooth checkout experience and provide excellent customer service.

Q: What types of payment transactions is the Cash Counter Executive required to handle?

A: The Executive is required to handle cash, card, and digital payments. They must process customer payments efficiently and with accuracy.

Q: What financial management and record-keeping duties are assigned to the Cash Counter Executive?

A: The Executive is accountable for balancing cash drawers, reconciling daily transactions, and maintaining accurate financial records. They must also maintain accurate records of daily sales and balances and assist with daily cash reconciliation and reporting.

Q: What are the key customer service expectations for this role?

A: The Cash Counter Executive is expected to deliver excellent customer service at the cash counter. This includes supporting the sales teams through accuracy and transparency.

Q: Does the Cash Counter Executive handle complex transactions like returns?

A: Yes. A key responsibility is to issue receipts, refunds, and exchanges as needed.

Q: What specific technical skills and proficiencies are necessary for the Cash Counter Executive?

A: Essential technical proficiencies include strong numerical and accounting skills. The Executive must also demonstrate proficiency with POS systems and cash registers.

Q: Is previous experience mandatory to be hired as a Cash Counter Executive?

A: While a High school diploma or equivalent is required, the role also explicitly requires proven experience as a Cash Counter Executive or cashier.

Q: How does the Cash Counter Executive ensure security and compliance?

A: The Executive must follow company policies and security guidelines. They must also ensure that all financial procedures are followed and that discrepancies are reported promptly.

Q: What behavioral attributes are crucial for success in this financial role?

A: Success requires attention to detail and integrity in financial handling. The Executive must also be able to work quickly while maintaining attention to detail, and possess excellent communication skills.

Q: Who is the employer, and what is their mission and business model?

A: The employer is The TJX Companies, Inc.. TJX is a Fortune 100 company and the leading off-price retailer of apparel and home fashions globally. Their mission is to deliver great value to customers every day.