General Merchandise

Job Summary:

A General Merchandise associate is responsible for organizing, stocking, and maintaining the presentation of merchandise throughout the store. The General Merchandise employee ensures that all products are properly labeled, priced, and displayed according to company standards. The General Merchandise team contributes directly to customer satisfaction by keeping shelves fully stocked and aisles clean and organized.

The General Merchandise associate works with inventory teams, assists in merchandising resets, and helps customers locate items. A successful General Merchandise associate must be detail-oriented, organized, and able to handle physical tasks efficiently.

Key Responsibilities:

• Stock shelves and maintain displays as a General Merchandise associate.

• Check product labels and ensure accurate pricing.

• Rotate stock to prevent outdated or damaged merchandise.

• Maintain cleanliness and organization in all General Merchandise sections.

• Assist customers with locating products and answering inquiries.

• Collaborate with team members during inventory counts.

• Support seasonal and promotional setups for General Merchandise.

• Follow safety and merchandising standards.

• Report low stock levels or damaged products to supervisors.

Requirements And Qualifications:

• High school diploma or equivalent.

• Previous experience in General Merchandise, retail, or stocking roles preferred.

• Strong attention to detail and time management.

• Ability to lift and move merchandise safely.

• Excellent teamwork and communication skills.

• Reliable, punctual, and motivated to maintain high visual standards.

About US

The TJX Companies, Inc., a Fortune 100 company, is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our mission is to deliver great value to customers every day. We do this by offering a rapidly changing assortment of quality, fashionable, brand name, and designer merchandise at prices generally 20% to 60% below full-price retailers' regular prices on comparable merchandise. We operate over 5,000 stores across nine countries, including TJ Maxx, Marshalls, HomeGoods, Homesense, and Sierra, in the U.S.; Winners, HomeSense, and Marshalls in Canada; TK Maxx and Homesense in Europe, and TK Maxx in Australia. We also operate e-commerce sites for TJ Maxx, Marshalls, and Sierra in the U.S. and three sites for TK Maxx in Europe. Our value mission extends to our corporate responsibility efforts, which are focused on supporting our Associates, giving back in the communities we serve, the environment, and operating responsibly.

Q: What is the main purpose and responsibility of a General Merchandise Associate?

A: The main responsibility of a General Merchandise associate is to ensure that all products are properly displayed, organized, and maintained throughout the store. This role contributes directly to customer satisfaction by keeping shelves fully stocked and aisles clean and organized.

Q: How does the General Merchandise associate ensure product quality and accurate pricing?

A: The associate must check product labels and ensure accurate pricing. They also need to rotate stock to prevent outdated or damaged merchandise and must report damaged products to supervisors.

Q: What is the associate's role in assisting customers?

A: The General Merchandise associate helps customers locate items and assist[s] customers with locating products and answering inquiries.

Q: What are the minimum formal education and experience requirements for this job?

A: A High school diploma or equivalent is required. Previous experience in General Merchandise, retail, or stocking roles is preferred.